Privacy Policy
Indie Financials
Last updated: 9 April 2026
1. Who We Are
Indie Financials is a trading name of Eleanor Neill, a chartered certified accountant licensed and regulated by the Association of Chartered Certified Accountants (ACCA), Firm Registration Number 6273884.
We are the data controller for the personal information collected through this website. This means we are responsible for deciding how and why your personal data is used.
Address: 34-35 Butcher Row, Shrewsbury, SY1 1UW
Email: enquiries@indiefinancials.co.uk
Telephone: 01694 721142
We are registered with the Information Commissioner’s Office (ICO) as a data controller. Our ICO registration number is ZB696254.
2. What Information We Collect
Contact Enquiries
When you use the contact form on our website, we collect:
• Your first and last name
• Your business name (if provided)
• Your email address
• The content of your message
We use this information solely to respond to your enquiry. We do not add you to any mailing list or share this information with third parties for marketing purposes.
Website Usage Data
When you visit our website, Squarespace (our website platform) automatically collects certain technical information, including:
• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website
This data is used to understand how visitors use our site and to improve its performance. It is collected and processed by Squarespace on our behalf.
Client Data
If you become a client of Indie Financials, we will collect and process additional personal and financial information as necessary to provide our accountancy and tax services. This is covered separately in our client engagement documentation.
3. Our Lawful Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. We rely on the following:
Legitimate interests: We process contact form enquiries to respond to prospective clients. It is in both our legitimate interests to facilitate this communication.
Contract performance: For existing clients, we process personal data as necessary to fulfil our contractual obligations to you.
Legal obligation: As a regulated accountancy practice, we are required by law to process certain data to comply with our obligations under anti-money laundering legislation, tax law, and ACCA regulatory requirements.
4. Cookies
Our website uses cookies — small text files stored on your device when you visit. Squarespace, our website platform, places the following types of cookies:
Strictly necessary cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: Squarespace collects anonymised data about how visitors use our website to help us improve it. No personally identifiable information is stored in these cookies.
For full details of the cookies set by Squarespace, please visit their cookie policy at squarespace.com.
5. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose it was collected:
• Contact form enquiries: up to 12 months from the date of your last contact with us, unless you become a client
• Client records: in accordance with HMRC requirements and ACCA guidance, which is generally a minimum of 6 years from the end of the relevant tax year
• Website analytics data: as determined by Squarespace’s data retention policies
6. Who We Share Your Data With
We do not sell or rent your personal data to third parties. We may share data with the following categories of recipients only where necessary:
• Squarespace Inc. — our website platform, which hosts our website and contact form data. Squarespace is based in the United States and processes data in accordance with UK GDPR adequacy provisions and Standard Contractual Clauses.
• HMRC and other regulatory authorities — where we are legally required to do so
• ACCA — as our professional regulatory body, where required for regulatory compliance
• Other third-party service providers — only where strictly necessary to deliver our services to you, and subject to appropriate data processing agreements
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• The right to be informed about how we use your data (this policy)
• The right of access — to request a copy of the personal data we hold about you
• The right to rectification — to ask us to correct inaccurate data
• The right to erasure — to ask us to delete your data in certain circumstances
• The right to restrict processing — to ask us to limit how we use your data
• The right to data portability — to receive your data in a commonly used format
• The right to object — to processing based on legitimate interests
To exercise any of these rights, please contact us at enquiries@indiefinancials.co.uk. We will respond within one calendar month.
Please note that some rights may be limited where we have a legal obligation to retain or process data, for example under anti-money laundering or tax legislation.
8. How We Protect Your Data
We take data security seriously. Measures we have in place include:
• Secure, password-protected systems and devices
• Encrypted email communications where possible
• Restricted access to personal data on a need-to-know basis
• Use of reputable, GDPR-compliant software providers
However, please be aware that no method of internet transmission is completely secure. If you have concerns about transmitting sensitive information, please contact us by telephone.
9. Our Professional and Regulatory Obligations
As a member firm of the ACCA, Indie Financials is bound by the ACCA’s Code of Ethics and Conduct, which includes obligations of professional confidentiality. We will not disclose client information to any third party except where required by law, our regulatory body, or with your express consent.
We are also subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as amended. This means we are required by law to verify the identity of clients and, in certain circumstances, to report suspicious activity to the National Crime Agency. This is a legal obligation and takes precedence over our duty of confidentiality.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us in the first instance at enquiries@indiefinancials.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
• Website: ico.org.uk
• Helpline: 0303 123 1113
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.
Indie Financials — Licensed and regulated by the ACCA (Firm No. 6273884)